Frequently Asked Questions
Everything you need to know about Palmer's skincare and orders.
What is the status of my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our carrier's website to monitor your package's journey.
Are your products tested on animals?
No, Palmer's is committed to ethical beauty. We do not test our finished products or ingredients on animals, and we maintain strict cruelty-free standards across our entire range.
What is your return policy?
We offer a 30-day return policy for unused and unopened products. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Do you ship internationally?
Currently, we ship to the United States and Canada. Shipping rates and delivery times vary depending on your location and will be calculated at checkout.
Are your products safe for sensitive skin?
Many of our products are dermatologist-tested and hypoallergenic. However, we recommend checking the ingredient list on the packaging and performing a patch test before full application.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.