Returns & Exchanges

At Palmer’s, we want you to love your skincare results as much as we do, which is why we offer a 30-day satisfaction guarantee on all purchases. If you are not completely satisfied with your order, you may return it for a full refund or exchange within 30 days of the delivery date.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully pack the items in their original packaging, ensuring all bottles are securely sealed to prevent leakage during transit.

• 3.
  Attach the Label

  Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, a refund will be processed to your original payment method within 5-7 business days.